When you start using the Apollo Ensemble you become part of a community, with support to help you get started, develop best practice and contribute to new features. All of our support package comes free and stays that way forever. It includes a dedicated support website, remote access, videos, printed documents and telephone support.
"It’s good having a company like Apollo who you know will be there at the end of a phone line.
They’ll always make the time for you and that’s what makes the difference!” Rose Kent, AAM
Our dedicated support website provides a one-stop shop for everything to help you get the most from the Apollo Ensemble. Available only to registered users, it's a community resource designed for sharing ideas, uses, photos and videos of applications. The forum area provides an opportunity for open discussion, where you can suggest new features, changes and sensors.
- Video tutorials
- Demo maps and themes
- New blocks to download
- Support documents
Even with all this hi-tech help, sometimes speaking to someone is vital. We provide telephone support during office hours and can supply additional out-of-hours support to help you with special events.
We also have Skype on most of our computers, including in our demo room where we can chat face-to-face via a webcam.
"I forgot to mention how impressed I was with the staff in the office when we were on active service in Norway - such an efficient and friendly help service!" Tim Anderson, Inclusive Music
When you're working with computer software it's a pain to have to keep referring to onscreen pdf files. That's why each Apollo Ensemble system comes with a printed manual to help you get started.
The manual covers the basics of the software and includes a number of step-by-step tutorials and a blocks reference guide. It's A5 in size, so you can keep it with your Hub or in your laptop bag.
